FAQs
Getting Started
How do I book an appointment?
Open Explore, choose a salon, pick the service you want and a time slot that works for you, then confirm. The salon receives your booking instantly and you can track its status from My Bookings.
Do I need to install an app to book?
No — LuKkHouse works right in your browser. If you prefer an app, the LuKkHouse Android app is available on the Play Store, but everything works without it.
How do I find salons near me?
Allow location access when prompted (or set your city manually from the header) and Explore will show salons around you. You can also search by salon name or service.
Bookings
How do I cancel or reschedule a booking?
Go to My Bookings, open the booking and choose Cancel or Reschedule. Reschedule requests are confirmed by the salon — you will get a notification once they respond.
Will I get a confirmation?
Yes. You get an in-app notification when the salon confirms your booking, and reminders before your appointment so you never miss it.
What if I am running late?
It is best to inform the salon directly — the salon's contact details are on its profile page and on your booking. Salons usually hold slots for a short grace period.
Payments & Offers
How do I pay for my service?
You pay at the salon after your service — cash, card or UPI, depending on what the salon accepts. LuKkHouse does not charge you anything extra for booking.
How do offers and discounts work?
Salons publish their own offers on their profile and the Offers page. Eligible offers are applied to your bill at the salon when you pay.
How do gift cards work?
You can buy a LuKkHouse gift card for yourself or send one to someone. The recipient shows the gift card code at the salon and its balance is applied to the bill.
Account
How do I change my password?
Go to Profile → Change password. If you signed up with Google, you can keep using Google sign-in without a password.
How do I update my name or phone number?
Go to Profile → Personal details to update your name, phone number and other information.
How do I delete my account?
Go to Profile → Delete account. This permanently removes your account and personal data. Bookings history held by salons for their billing records is retained as per our privacy policy.