Delete Your Account & Data

Option 1 — Delete your customer account

If you can sign in:

1. Open the LuKkHouse app, or go to lukkhouse.com and sign in.
2. Go to Profile.
3. Select Delete account.
4. Confirm by typing DELETE when prompted.

After deletion completes successfully, your customer login record is removed from the active account database and its sign-in sessions are invalidated. Other signed-in devices lose account access when they next connect to LuKkHouse. You cannot undo this action through the app.

Deleting your login account does not automatically erase all information about you. Please read the section below about records that may remain.

Option 2 — Request deletion by email

If you cannot sign in, have a salon business or admin account, or want to request deletion of particular information, email support@gloza.in.

Use the subject “Delete my account” or explain the specific data request. Send the request from your registered email address where possible, or provide the phone number associated with your account so we can identify it. We may ask for further information reasonably needed to verify your identity and, where relevant, your authority to act for a salon.

We complete verified deletion requests within 30 days. Some records may need to be retained as explained below.

Please do not send passwords, one-time codes, access tokens or payment-card details.

Examples of records removed with customer account deletion

Customer account deletion removes records from the active account database, including:

• Your customer login and profile record.
• Bookings linked to your customer account.
• Your favourites and reviews.
• LuKkHouse's stored account sessions, notifications, device-token records and web push-subscription records.

Deleting LuKkHouse's stored records does not itself delete your accounts with Apple, Google, Meta or WhatsApp, or establish that all information held by those providers has been deleted.

Records that may remain

Salons may retain customer and business records inside LuKkHouse, including your name, contact details, walk-in visits and invoices. These records are separate from your customer login and may still identify you after that login is deleted.

Bookings linked to your customer account are deleted, but salon-created visit records may remain. Invoices are retained with the customer details recorded by the salon; deleting your login does not automatically make those invoices anonymous.

Some separate visit and message-delivery records may also remain. Copies of data may remain in backups after account deletion.

To ask about, or request deletion of, information that remains, email support@gloza.in and identify the relevant salon or records where possible. Account deletion does not override any applicable requirement to retain particular records.

Requests concerning Meta or WhatsApp information

To ask about, or request deletion of, Meta or WhatsApp information held by LuKkHouse, email support@gloza.in with the subject “LuKkHouse Meta data request”. Identify your LuKkHouse account and, if relevant, your salon. Explain which information or integration your request concerns. If you do not know the relevant business account identifiers, you can still contact us.

Please do not send passwords, one-time codes or access tokens. We may request further information reasonably needed to verify your identity and, if you are making the request on behalf of a salon, your authority to act for it.

This request concerns LuKkHouse's records. It does not itself delete a Meta or WhatsApp account or remove information held independently by Meta or WhatsApp. Their account and integration controls are separate from a request to LuKkHouse.

Questions

For questions about your account or data, contact support@gloza.in. See also our Privacy Policy.